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Overall CommentRoom needs some updating, especially the mattress. Bathroom Sink has hammerhead and ceiling fan has a short with fan light coming on intermittently on its own. Comforter and throw pillows need cleaning due to food and mud stains. We love the this place otherwise and would stay again. Just needs a little TLC from our past stays.
Overall CommentOverall the stay was fine and the room acceptable. There are three topics that should be addressed that would have improved the lodging...(1) The bed had no box-spring, was close to the floor, and my wife and I tended to roll to the center as the bed had a dip in the middle.(2) The carpet was extremely stained. While it looked 'clean' there were stains everywhere and we wouldn't let the children play on the floor. We spent most time out of the room, but the carpet really needs to be cleaned.(3) The projection TV took time to warm-up and we had to close the sliding door and blinds to see screen images properly. Being so large, we didn't want to move to face a different direction. I think a worthwhile investment.
Overall CommentThe room was very nice and clean. When we arrived, the room was very hot. The AC was not working. We immediately contacted the 24/7 maintenance number, and an AC tech cam within 2 hours to fix the AC. The manager kept us informed via text messages, which was perfect. 2 days later, the AC stopped working again. I texted the manager that previously texted me, but I did not receive a response. I called the 24/7 number and was told a manager would contact me. My family and I went to the beach and never received a call or text from anyone with updates. Luckily, when we returned to the room, the AC had been repaired, but it would have been nice to have been kept in the loop of what was happening. Besides AC issues and lack of communication, the room was nice and met our needs. The location of the property is perfect.
Overall CommentLocation is pleasant and convenient. Right outside of the pool. I used the app to locate the facility and access the pool. Unfortunately the pool code was incorrect and I did need to call someone. I believe her name was Maria. She was nice, professional and very helpful. On the app it said one of the items provided was laundry detergent. Which turns out wasn't provided and must have been an error. But Maria took care of us and had the cleaning crew drop a box off. The AC system was a bit loud but we are just happy there was ac. Which was nice. Plenty of bath towels for a family of three. The bedsheets were not the prettiest and made me feel like I was in a cheaper motel but was comfortable. Maybe invest in some prettier sheets? But that's just aesthetics ?? All in all it was a wonderful stay and definitely worth it. Will definitely come back.
Overall CommentGreat place to stay. Excellent location with numerous stores, restaurants, pubs, etc.Had a great time.
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