My Vacation Haven, LLC Rental Policy
To make a reservation call our toll free reservation line 1-800-553-0188, or
click here to make reservations online. Upon making a reservation you will receive via email your:
- Itinerary
- Rental Agreement (must be signed and returned within 5 days)
- 7-10 days before your arrival you will receive your arrival information
TERMS & CONDITIONS
PART I – RENTAL TERMS
This Agreement must be signed and returned within 5 days from the Origination Date of the reservation. If not returned within the 5 day period the reservation will be cancelled and your money refunded minus $50.00. If the Origination Date of your reservation is within 15 days of your Arrival Date, there will be no refund and your reservation will not be honored.
You must read this agreement in full, print it, fill in any necessary blanks, sign it, initial each page, and return this entire agreement along with a picture of your driver’s license (including the 1st page with your name, dates, and rental payment information) immediately to My Vacation Haven LLC by scanning and emailing to info@myvacationhaven.com or faxing to 1-863-248-8186.
Payment
Payment – 1/3 of the total amount is due immediately to hold your reservation and full payment (the remaining balance) is required 60 days prior to Arrival Date. At 60 days prior to Arrival we will charge your credit card for the balance due. (Please note – All monies collected from you will be placed in an interest bearing account. All interest will accrue to My Vacation Haven LLC). If you are booking your reservation within 60 days of the Arrival Date, then full payment is due at the Origination Date.
FALSIFIED RESERVATIONS – Any reservation obtained under false pretense will be subject to forfeiture of advance payment and/or rental money, and you will not be permitted to check in.
Check-in Time
Check in time is 3PM Central Time. At that time the electronic door lock will activate.
Check-out Time
Check out time is 10AM Central Time. No late check out. You must depart at the appropriate time. The electronic door lock will deactivate at that time.
Cancellation
If your Arrival Date is more than 15 days from your reservation Origination Date you may cancel up to 5 days after the Origination Date of your reservation with a minimal charge of $50.00. After 5 days from the Origination Date, My Vacation Haven, LLC will not issue a refund without Travel Guard Insurance. If the Origination Date of your reservation is within 15 days of your Arrival Date, there will be no refund. Vacation insurance through Travel Guard is recommended. Please see your itinerary for details to purchase or call 1.877.249.5376 reference product 008574 P1 and account number 144952 for the best customer support. Refunds obtained from Travel Guard are subject to their policies and conditions. If you need to cancel your reservation, please let us know immediately and if you purchased insurance through Travel Guard, contact them to start your claim. In the event of a mandatory evacuation a refund will not be given if the Guest does not purchase Travel Guard Insurance prior to the event being named.
Damages / Repairs
All Properties are inventoried and inspected before and after Guest occupancy. We try to make sure everything is in good repair prior to your arrival, but in the event there are any damage or maintenance issues, report them immediately to avoid additional charges. My Vacation Haven, LLC reserves the right to charge the credit card that was used to process this reservation if there is any damage done to the Property or its contents or any items missing.
Properly working appliances, electronics, HVAC, elevators, etc. are not guaranteed. We do have a 24/7 helpline and repairs we are able to handle will be made as soon as possible as needed.
No compensation or credit will be given for temporary outage of electricity, gas, water, cable, telephone, or other utilities. Outages should be reported immediately and all efforts will be made to have them restored as soon as possible.
Refunds
Refunds of the advance rental deposit and/or the total rental fee will not be given for late arrivals, early departures or inclement weather conditions.
Substitution
My Vacation Haven, LLC Properties are privately owned properties and subject to reasonable wishes of the owner. Properties are occasionally removed from our rental program on short notice due to change in ownership or other changes made by the owner. Although we will do our best to fulfill your specific request, it is not guaranteed. At the time your reservation is confirmed, we reserve the right to change the assignment to a comparable property. Should this occur to a confirmed reservation, every effort will be made to contact you by telephone or e-mail to inform you of the need to change your reservation to another suitable accommodation. Please be assured you will either be moved to a comparable property or upgraded, at our discretion, depending on property availability. In some cases, a comparable property may not be available due to the unique nature of the request (e.g. penthouse units); in which event My Vacation Haven, LLC may offer you the next best comparable property, reschedule your reservation, or offer you a refund. No two properties are the same. Inventories and furnishings are subject to change without notice.
PART II – RULES AND REGULATIONS
Maximum Occupancy
The maximum number of Guests is dependant on the property. Additional occupants must be approved by My Vacation Haven, LLC and additional charges may apply.
Age
We will not rent to anyone under 25 years of age unless accompanied by an adult guardian or parent who will be staying overnight, all nights, in the Property with the occupants under 25 years of age.
Unlawful Activity
Guests and any invitees of Guests shall obey all of the laws of the state of Florida, as well as local laws, at all times while they are on the Property including common areas of the resort. Failure to abide by the laws of the state of Florida or the rules incorporated herein, may cause Guests and invitees to be vacated from the Property and forfeit all rents and security and/or deposits.
No underage drinking or partying is allowed on the Property. If My Vacation Haven LLC is made aware of these activities, we will be forced to remove the Guests from the Property. All rental payments and deposits will be forfeited. Guests and invitees in violation will be removed by local law enforcement or the security company employed by the resort.
Neighborhood/HOA Rules
Most rental Properties are located within neighborhoods controlled by a homeowner or condo association. The associations have rules and regulations in place to keep all owners and guests safe, and these rules must be followed at all times. If you have questions, please contact My Vacation Haven, LLC to ensure compliance. If rules are not followed then the Guests will be responsible for actions and/or fines enforced.
Prohibited Vehicles
At and Tops’l Resorts the following vehicles are not allowed on Property: RVs, motorcycles, trailers of any kind. No golf carts are allowed at Tops’l Resort, and as of September 15, 2009, no golf carts are allowed for anyone other than nearby property owners at another Resort.
Smoking/Pets/Grilling
- All Properties are NON-SMOKING PROPERTIES. Violators will be charged a fine of $750.
- Pets are NOT PERMITTED in rental Properties under any conditions unless Property is designated as pet friendly.
- No gas or charcoal grilling allowed in Property or on balconies unless Property is designated for grilling.
Initial Supplies
Your reservation includes a one-time linen and towel set-up, an initial set up of trash liners, bathroom paper, paper towels, hand soap, laundry and dishwasher detergent. We do not permit towels or linens to be taken from the Property. My Vacation Haven LLC reserves the right to charge for lost or damaged linens.
Beach Towels
Bring your own beach towels. We do not permit towels or linens to be taken out of the Property.
Parking Pass
You will be given a parking pass at the Security Gate upon initial arrival to the Property. The parking pass will be valid for your entire stay and must be displayed on the dash of your vehicle.
Departure Instructions
To avoid additional charges upon departure:
- All garbage and debris must be removed from Property and properly disposed.
- All soiled dishes shall be placed in dishwasher and the dishwasher must be started.
- Close and lock all outside doors and windows.
- If you leave items in the Property and wish to have them returned you will be responsible for the shipping charges. My Vacation Haven LLC is not responsible for personal items lost.
- Please leave Property as you found it; excessive departure cleaning may be an additional charge.
- If you are staying in Westwinds, Beachside II, or Luau, then you will have the exact number of pool bracelets in the condo as can sleep in the condo. So, please leave that same number of bracelets in the condo when you leave or you will be charged $10.00 per missing bracelet.
Important
If your accommodations are at the Sandestin(R) Golf and Beach Resort this reservation does not include the Sandestin(R) amenity card.
PART III- MISCELLANEOUS
Authorization to Charge Credit Card
My Vacation Haven, LLC reserves the right to charge the credit card that was used to process this reservation for any damage done to the Property, its contents or any items missing.
Permission to Enter Property
The My Vacation Haven, LLC agent or authorized persons, may enter the Property to make repairs.
Agency
My Vacation Haven, LLC is the agent of the Property owner and is acting at all times, in and for the best interest of the Property owner and My Vacation Haven, LLC. My Vacation Haven, LLC will not be held responsible for acts of theft, vandalism, or damages to Guest’s personal property.
Special Events
Weddings and special events must be approved by the owner and homeowner’s association. A reservation does not obligate the association to approve an event. Please contact My Vacation Haven, LLC if you need assistance with a special event. Guests shall not have parties or events at the home without obtaining prior written approval from My Vacation Haven, LLC. Weddings, cocktail parties, receptions, welcoming events, etc. may require owner approval, payment of additional fees and an additional written agreement.
Guests
Please list the name of all guests staying in the Property. If the guest is under the age of 25 please list their age by their name.
Hold Harmless
Neither My Vacation Haven, LLC nor owner assume any liability for loss, damage or injury to persons or their personal property, nor for any inconveniences, damage, loss or injury arising from any temporary defects or stoppage in supply of water, gas, cable service, electricity or plumbing, as well as due to weather conditions, natural disasters, acts of God, or other reasons beyond their control.
Additional Terms and Conditions
The undersigned Guest, for himself/herself, his/her heirs, assignors, executors, and administrators, fully releases and discharges My Vacation Haven, LLC and Owner from any and all liabilities, claims, demands and causes of action by reason of any injury, loss or damage by whatever nature which has or have occurred, or may occur to the undersigned, or any of his/her invitees as a result, or in connection with the occupancy of the Property and agrees to hold My Vacation Haven, LLC and Owner free and harmless of any claim or suit arising therefrom. In any action concerning the rights, duties or liabilities of the parties to this Agreement, the principals, agents, successors or assignees of the prevailing party shall be entitled to recover reasonable attorneys’ fees and costs, through all appeals. This Agreement shall be governed by and construed and enforced in accordance with the laws of the State of Florida. My Vacation Haven, LLC reserves the right to terminate this Agreement upon its discretion at any time. This Agreement may be signed in counter-parts. Legible fax copies, scanned copies and photocopies of documents signed by either party are deemed to be equivalent to originals.
Binding Nature of Agreement
All of the terms, covenants and conditions of this Agreement shall be binding upon and inure to the benefit of the parties hereto and their respective heirs, legal representatives, successors and assigns.
Headings
Any headings used in this Agreement are for convenience of reference only and shall not be construed to alter or affect the meaning of any of the provisions. All references to the singular shall include the plural, and vice versa. The parties agree that this Agreement is the result of negotiation by the parties, each of whom was represented or had the opportunity to be represented by counsel, and thus, this Agreement shall not be construed against either party because of authorship.
Time
All time periods shall be calculated in calendar days. Time is of the essence in this Agreement.
Written Exceptions
Any exceptions to the terms of this Agreement must be approved in writing in advance by My Vacation Haven, LLC.
Subject to Change
Accuracy of printed, published or web-based material, including rates, outside of this Agreement are not guaranteed and are subject to change.
IMPORTANT
This Agreement must be signed and returned within 5 days from the Origination Date of the reservation. If not returned within the 5 day period the reservation will be cancelled and your money refunded minus $50.00. If the Origination Date of your reservation is within 15 days of your Arrival Date, there will be no refund and your reservation will not be honored.
- Read this agreement in full
- Print it
- Fill in any necessary information in the blanks
- Sign it
- Initial each page
- Return this entire agreement (including the 1st page with your name, dates, and rental payment information)
- Include a picture of your driver’s license
- Return to My Vacation Haven LLC by scanning and emailing to info@myvacationhaven.com or faxing to 1-863-248-8186.
